Entrepreneurship·Running the enterprise · NSSCO 2.5
Consumer rights & evaluating the success of an enterprise
Narrated lesson · press play
Every customer who spends money has rights — to be safe, to be told the truth, to choose freely and to be treated fairly. In this final lesson of the course we meet each of these consumer rights with everyday Namibian examples, and then look at the bodies that protect customers: the Namibia Consumer Trust, the Namibian Standards Institution (NSI) and NAMFISA. Finally we learn how to judge whether an enterprise is truly successful — using both financial and non-financial measures — because real success is much more than profit.
What you'll learn in this lesson
By the end you should be able to (NSSCO Entrepreneurship 2.5):
- Explain consumer rights
- Explain the role of consumer rights lobby groups (i.e. Namibia Consumer Trust)
- Illustrate consumer rights by means of examples
- Explain the function of the Namibian Standards Institution (NSI) with regards to customer service
- Explain the role of NAMFISA in terms of its members' complaints handling procedures
- Analyse and evaluate the success of an enterprise
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